Shipping & Delivery

First off, we would like to thank you for shopping with us on MelyuansCollection.com. All of our packages on MelyuansCollection.com are shipped from the U.S. We appreciate your business. Please see our shipping policy below. We will keep this as simple as possible. Transparency is key here. There is no hard-to-understand legal jargon here or misleading information.

We want you to be a repeat consumer and take customer service seriously!

**IMPORTANT: DUE TO COVID-19 (YES, COVID STILL EXISTS, EVEN WITH A VACCINE), WHILE PACKAGES ARE PROCESSED & SHIPPED OUT PROMPTLY FROM THE M.C. TEAM, WE HAVE NO CONTROL OVER USPS (WHICH HAVE RECEIVED A LOT OF COMPLAINTS FROM PEOPLE IN ALL STATES DUE TO AN APPARENT SHORTAGE OF STAFF/POSTAL WORKERS).

THANK YOU FOR YOUR PATIENCE IF YOUR PACKAGE RUNS INTO A DELAY DURING THIS TIME. WE DO KEEP A CLOSE EYE OUT ON TRANSIT STATUS. 


FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping.

We are offering FREE standard shipping on ALL items if they are being shipped to a USA address. There is NO limit on the number of things you must purchase. Whether it is one item or ten, the shipping cost will be taken care of by us. If you want expedited shipping, please contact us in advance at [email protected], and we will provide you with options.

For our International customers, please know we will find the lowest cost option possible for shipping. **WE WILL PROCESS ALL INTERNATIONAL ORDERS MANUALLY.**


INTERNATIONAL SHIPPING

We do ship to some international locations; however, due to COVID-19, we have limited shipping to many countries. Therefore, there are some locations we are unable to ship to. Please contact us before ordering to assist you in placing your order or let you know if your country is one of the locations we cannot ship to at this time.

Please note: There is a shipping fee associated with this.


SHIPPING TIMES

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States3-5 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-20 Business days
Please understand that due to COVID-19, these are estimates only and may vary.

*We take precautions in packaging your products here in the U.S., so please understand that shipping time estimates do not include our 3-5 day processing time. We DO NOT process orders on the weekends. Processing happens M-F. Our goal is to get your product to you as expediently as possible (so we are diligent in shipping it out as fast as we can), however.


TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped, but sometimes due to standard shipping, tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at [email protected], and we will answer all your concerns.